Shipping policy

THIS SHIPPING POLICY FOR ORDERS ALL OVER THE WORLD. 

Thank you for shopping with AVISTA LLC! We are dedicated to providing a smooth and efficient shopping experience for all our customers. Our shipping policy ensures that you understand our process clearly. Please take a moment to review the following information regarding your orders.

Order Process

1. Request a Quote:
   To start your order, click the “Request Quote” button on our website. This will direct you to the checkout page, where you need to fill in your details. After completing your information, click the “Request Quote” button again to submit your order request.

2. Quote Confirmation & Discussion:
   Once your request is submitted, we will receive it via email. Our team will review the details and get in touch with you to discuss the specifics of your order, including the quantity, delivery options, and any special requirements you may have. This is an important step where we ensure that we meet all your needs.

3. Invoice & Payment:
   After all the details are confirmed, we will issue an invoice for your order. Please note that we only accept payment via direct bank transfer. Once the invoice is sent, bank details will be provided for you to complete your payment.

4. Order Finalization:
   After we receive the payment, your order is processed, and we will prepare the product for pick-up at our warehouse.

Shipping & Delivery Details

• Warehouse Location:
  All products are stored and available for pick-up at our warehouse located in Belgium:

  • Address: Mammoetstraat 2, Tongeren, 3700, Belgium

• Customer Responsibility:
  Customers are required to collect the products from our warehouse. Please note that AVISTA LLC does not provide any delivery or shipping services. 

• Risk & Assistance:
  After you pick up the product from our warehouse, the item is at the customer’s own risk. However, we will offer any assistance necessary during this process, including providing necessary documentation or support to help you with the collection.

Payment & Currency

• Payment Method:
  All payments must be made via direct bank transfer. The bank details will be shared with you after the order is confirmed and the invoice is issued.
• Currency:
  Payments are processed in the agreed currency as per the invoice.

Customer Support

If you have any questions, concerns, or special requests, our dedicated customer service team is here to assist you. We strive to provide exceptional service and respond to inquiries as quickly as possible.

• Response Time: We guarantee a response to any inquiries or requests within 24 hours.
• Phone & Live Chat Support:
  
  • Monday to Sunday: 8:00 AM – 6:00 PM (Belgium time)

For further inquiries, please contact us via the following:

• Phone: +32497112223
• Email: support@avista-co.com